Returns and Refund Policy for Créo Body Care

Effective Date: 2nd September 2024

At Créo Body Care, we are committed to providing high-quality products that meet your needs. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure your experience with us is positive.

1. Returns

a. Eligibility for Returns:

• Products must be returned within 30 days of the original purchase date.
• To be eligible for a return, the product must be unused, in its original packaging, and in the same condition that you received it.
• Certain items are non-returnable, including:
  • Perishable goods (e.g., products with a short shelf life)
  • Customized or personalized items
  • Gift cards
  • Items marked as final sale

b. Return Process:

• To initiate a return, please contact our customer service team at [Insert Email Address] or [Insert Phone Number] with your order number and the reason for the return.
• Once your return request is approved, we will provide you with instructions on how to return the product to us.
• Please include a copy of the original receipt or proof of purchase with your return.

c. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., incorrect or defective product).
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

2. Refunds

a. Refund Eligibility:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

b. Partial Refunds:

• In certain situations, only partial refunds may be granted (if applicable):
  • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
  • Any item returned more than 30 days after delivery

c. Late or Missing Refunds:

• If you haven’t received a refund within the expected time frame, first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at [Insert Email Address].

3. Exchanges

a. Exchange Eligibility:

• We only replace items if they are defective or damaged. If you need to exchange a defective or damaged product for the same item, please contact us at [Insert Email Address] with details and photos of the issue.

b. Exchange Process:

• To request an exchange, please follow the same process outlined in the “Return Process” section above. Once your exchange is approved, we will ship the replacement item to you at no additional cost.

4. Non-Returnable and Non-Refundable Items

• Certain items cannot be returned or refunded, including:
  • Perishable goods
  • Customized or personalized products
  • Gift cards
  • Items marked as final sale

5. Gifts

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
• If the item wasn’t marked as a gift or the gift giver had the order shipped to themselves, we will send the refund to the gift giver.

6. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

Créo Body Care
Burscough Lancashire L40 0RT
creobodycare@outlook.com
07851502460