Shipping Policy for Créo Body Care

Effective Date: 2nd September 2024

At Créo Body Care, we strive to ensure that your orders are processed efficiently and delivered to you in a timely manner. This Shipping Policy provides information about our shipping methods, costs, and delivery times. Please read it carefully before placing your order.

1. Order Processing

a. Processing Time:

All orders are processed within 1-3 business days after the order is placed. Orders are not processed or shipped on weekends or holidays.
If we are experiencing a high volume of orders, processing times may be delayed. We will notify you via email if there is a significant delay in processing your order.

b. Order Confirmation:

After placing your order, you will receive an order confirmation email. This email will include details of your order and a confirmation of payment.

c. Order Modifications:

Once an order has been placed, it cannot be modified. If you need to change or cancel your order, please contact us at creobodycare@outlook.com as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.

2. Shipping Methods and Costs

a. Shipping Options:

We offer a variety of shipping options to meet your needs. The available shipping methods and costs will be displayed at checkout based on your shipping address.
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days

b. Shipping Costs:

Shipping costs are calculated based on the weight, dimensions, and destination of the order. The total shipping cost will be displayed at checkout before you complete your purchase.
Free shipping may be offered on orders over a certain amount. Please check our website for current promotions and thresholds.

c. International Shipping:

We currently ship to the following countries: UK, EU & international. Shipping times and costs for international orders vary based on the destination.
Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer.

3. Delivery

a. Delivery Time:

Delivery times are estimates and begin from the date of shipping, not the date of order. While we strive to meet these delivery times, please note that we cannot guarantee them due to factors beyond our control (e.g., postal delays, customs processing).

b. Tracking Your Order:

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your delivery on the carrier’s website.

c. Delivery Issues:

If your order is delayed, lost, or damaged during shipping, please contact us at creobodycare@outlook.com so we can assist you. We will work with the carrier to resolve the issue as quickly as possible.

4. Shipping Restrictions

a. P.O. Boxes:

We do not ship to P.O. boxes. Please provide a physical address for delivery.

b. Restricted Items:

Certain products may be subject to shipping restrictions in specific regions or countries. If your order contains such items, we will notify you and provide alternative options.

5. Damaged or Lost Items

a. Damaged Items:

If your order arrives damaged, please take photos of the damaged packaging and products and contact us within 48 hours of receiving your order. We will arrange for a replacement or refund as necessary.

b. Lost Items:

If your order is lost in transit, please contact us at creobodycare@outlook.com. We will investigate the issue with the carrier and take appropriate action, which may include sending a replacement or issuing a refund.

6. Returns Due to Incorrect Address

If a package is returned to us due to an incorrect or incomplete address provided by the customer, we will contact you to confirm the correct address. Additional shipping charges may apply for re-shipping the package to the correct address.

7. Contact Us

If you have any questions or concerns about this Shipping Policy, please contact us at:

Créo Body Care
Burscough Lancashire L40 0RT
creobodycare@outlook.com
07851502460